Help
How can I buy e-currency (OKpay, Perfect Money) if I have a cash?
How can I buy Perfect Money if I have money on my bank account?
Why does your website write a mistake?
Do I need to register at your website if I want to buy or sell e-currency?
Can I change PayPal to other e-currency, a money transfer or a bank transfer in your service?
Can I change Perfect Money or backward?
I've sent copy of my passport (ID) for verification. How long will you check it?
I sent documents a few hours ago. Why don't you check it?
Do I need to verify my phone number?
What is your payment return and request cancellation policy?


Question: How can I buy e-currency Perfect Money if I have a cash?

Answer: You can send us money transfer like Western Union or Money Gram. Make an order on our site to buy Perfect Money. Receiver details you‘ll get by e-mail. Or you can ask our support about receiver details. T


Question: How can I buy Perfect Money if I have money on my bank account?

Answer: You can send us international bank transfer (Wire Transfer). Make the order to buy Perfect Money and you'll get receiver details by e-mail after making the order or ask our support about it. The minimal amount of such order is $500. Don't forget to confirm your order after sending money.


Question: When will you send e-currency to my account if I send you Western Union or Money Gram?

Answer: Exchange e-curency to money transfer or money transfer to e-curency takes us 1 bussines day (24 hours) or less to get your transfer and send you e-currency Perfect Money. It depends on when you send us money transfer.


Question: When will I get Perfect Money if I send you Wire Transfer?

Answer: Exchange e-curency to a bank transfer or backward usually takes 2-5 bussines days.


Question: Why does your website write a mistake?

Answer: If you see a mistake on our site you should read it. If you've read the name of mistake and still don't know what it means — try to find it here or ask our support about this mistake.

The most popular mistake is “invalid”. If you see the message “invalid” above some field - it means you’ve written banned symbols in THIS field, or you’ve written too long or too short string in THIS field. First of all check this field on “+“, “/“, “*“, unnecessary spaces or other technical or invible symbols


Question: Do I need to register at your website if I want to buy or sell e-currency?

Answer: You need to register at our website only if you want to buy e-currency via a money transfer (Western Union, Money Gram or other) or a bank transfer (Wire Transfer). Then you need to send color scans (or photo) of your passport or ID for verification through the special verification form on our site and wait for checking. Your documents will be checked in 1 hour (in our work time). After verification you can make the order you need. If you want to sell e-currency or to change one e-currency to another you don’t need to register on our site. But if you are going to work with us you can just make account at our website and save there your information for easy making orders.


Question: Can I change PayPal, Paxum to other e-currency, a money transfer or a bank transfer using your service?

Answer: We don’t accept PayPal, Paxum. We can only sell them. So you can’t make this exchange in our service. All dirrections of exchanges you can find in our fees


Question: Can I change Perfect Money or backward?

Answer: Yes, you can change Perfect Money one to another or to some other e-currencies in our automatic exchange service 24PAY.ME.


Question: I've sent the copy of my passport (ID) for the verification. How long will you check it?

Answer: Usually we check the documens during 1 hour of our work time. In case of bad quality of scans you'll get the e-mail about it. After the successful verification you'll see a new status in your profile: “Documents were verified”.


Question: I sent documents a few hours ago. Why don't you check it?

Answer: Usually we check all documents during 1 hour on our work time. So if you still are inside your account first try to log out and log in again. If you see the same status of documents check your e-mail on the letter from our service. If there isn't any letter from us then you should write to our support and ask about checking the documents.


Question: Do I need to verify my phone number?

Answer: If we haven't asked you to verify it, then you don't need to verify your phone number, but you can. If you want to verify your phone number — write to our support.


Question: What is your payment return and request cancellation policy?

Answer: We guarantee that your request will be processed as soon as possible. In case we are not able to process the request we guarantee cash refund for all exchange directions.
In case you decide to cancel the request BEFORE we processed it, we guarantee full refund with no interest charged on our part save for bank and payment systems commission.


If you don’t find the answer you need, contact us and our support team will help you with pleasure.
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